Shipping Policies

/Shipping Policies
Shipping Policies 2017-12-12T07:23:03+00:00

Due to our volume of internet sales, orders will process the same or next business day in most instances.  Ship time is 1 to 4 business days for transit. (remote areas in NV and CA may require 5 days)  Unless specifically requested, orders will ship via FEDEX Ground. Keep in mind that in some circumstances shipments could be delayed for a variety of reasons. If arrival of a product is time sensitive please ask your salesperson for an estimate.

Orders received on Friday, or over the weekend or holiday will typically be shipped Monday.

In the event that Clarke Container is out of stock, you will be emailed and receive a phone call with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has been produced and moved to the warehouse

Order Cancellations

Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 25% restocking fee. Please see entire Order Cancellation Policy.

Customer Shipper Account Numbers

We do accept customer shipper account numbers (UPS, FedEx, etc…). A handling fee of $2.50 per item will be charged separately to the customer when a personal shipper account number is used.

Handling Fees

All orders shipped via FedEx will be charged an additional dimensional weight charge based on geographical distance from Clarke Container. ($1.50-$4.00 per box) Dimensional weight is a policy instituted by FedEx in 2015 as a result of box standardization from large internet retailers.  //smallbusiness.fedex.com/packing-FAQs.html Orders shipped on other carriers may also be subject to a handling fee depending on the order and carrier. Check with your sales representative to clarify.

FedEX Claims

All boxes and items leave Clarke Container in optimal condition. All our packages meet FedEx shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (FedEx). Clarke Container will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please contact the shipper to file a claim.

International shipments

Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped internationally will be charged a $10.00 handling fee.

US Mail Shipments

Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.
Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance we request that you notify us in writing. Clarke Container will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. Clarke Container will not refund lost shipments until we have been reimbursed by US Mail.

Clarke Container is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.

For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, Clarke Container will not replace nor accept responsibility of such shipments.

The safest and most secure method of shipping is via FEDEX/UPS. All packages shipped via FEDEX are tracked and include some insurance.

Shipping Deadlines

Clarke Container works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Clarke Container. Deadlines are as follows:

  • FEDEX – following business day
  • UPS – following business day
  • USPS – same or following business day

This means that any requests for speedy shipments received after these deadlines cannot ship until the following business day. Please also note that orders placed online are not downloaded immediately. Online orders are downloaded throughout the day so an order placed close to the deadline that requests faster delivery times might not be picked until after the deadline. An order that is placed or downloaded after the deadline that requests faster delivery times cannot ship until the following day.

Every order requires 1 to 3 business days to prepare (estimate). Orders typically leave our warehouses after this time.